Imagine a world without a mode of communication. Given how far we have come, it might seem next to impossible to live in such a world. All the technological advancement seen so far couldn’t have been possible, had it not been for the effective methods of communication. The credit goes entirely to telecom operating companies.
The technology involved to ensure the industry on a roll includes several levels. They consist of protocols, standards and moving pieces, all of which require employees who have been thoroughly trained. Thus, it calls for a collaboration of a diverse set of teams, and E learning Telecommunications is the key. How do the two work out? The need is not just to understand their own computer systems but also that of the customers as well as several services might be bundled over the customer’s network.
ELearning creates a platform to help telecommunication businesses cater to all their concerns. Here is how:
- Targeted based Learning
The industry is home to a wide range of departments and not just customer service. This means each of these departments will have personals with different skill set requirement, which in turn creates a demand for different training needs.
E Learning by way of target-based learning can resolve the issue by coming up with customized learning based on the requirements posed. This means people from different departments are sent back with learnings specific to their area of interest.
- Training Standardization
The telecom industry in itself, helps explain the concept of standardization. It is the process of developing and promoting standard based technologies or processes within an industry. Applying the same idea to training brings us to the platform of E learning. It helps the organisation cut down and save a great deal of money and time by reaching out to a greater share of people at the same time.
As mentioned before, the telecom industry is home to a wide range of departments, and in turn, a large number of employees. ELearning does not create any constraints in the form of space. And that is not all. They are easily accessible and like mentioned before, can be used to cater to a large number of employees at the same time. Thus, ensuring scalability to the maximum extent possible.
When planning on a training session, much of the energy is spent on logistics. There is a certain amount of money that needs to be invested in hiring a trainer itself. With ELearning on board, it begins by eliminating the need for a trainer in the first place. This benefits the organisation by way of reduced costs. The employees, in turn, have their benefits in the form of accessibility from their own smartphones/ other such devices and with the comfort of their home.
- Improved Customer Service Training
Lastly, customer service supersedes everything when it comes to the telecom industry. It is where the company establishes a link with the customers, solve their problems and show them that they care. By way of ELearning the staff having maximum interaction with the customers can be trained on to boost customer satisfaction and learn about telecommunications at the same time.
Thus, E learning has much more to offer than is comprehended. Now is the time to make the most of it.